Return And Exchange Policy
Unused items can be returned for a refund of the purchase price to the credit card or paypal account used to place the order for up to 30 days after the purchase. We require proof of purchase.
We do not accept returns on Final Sale items.
We reserve the right to terminate or amend this policy at any time.
Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, your original web invoice and what action you would like us to take. If you purchased your visor from a retailer, please return it to them! We are unable to accept returns on visors not purchased through Bouclier.
Any product determined by Bouclier to be defective in materials or workmanship within one (1) year from the date of original purchase will be repaired or replaced, at Bouclier’s option, free of charge when received at our return center, together with proof of purchase. If you have questions regarding the warranty coverage on your helmet, please email us at email@example.com.
Q: How much UV protection does the visor provide?
A: The visor blocks 99.9% of UVB and 98% of UVA rays*.
Q: Are helmet mounts included?
A: Yes. You do not need to purchase a set of helmet mounts unless you want an extra pair for an additional helmet.
Q: Is the visor scratch resistant and shatterproof?
A: Yes. We spent time finding and testing the most durable, UV-blocking polycarbonate for our visors.
Q: How do I know if it will fit my visor?
A: We feel confident that our visor will fit on most helmet designs. We have tested our visors on helmets from all the major manufacturers -- such as Nutcase, Bell, Bern, Giro and others — with success. The Bouclier visor fits best on skateboard-style helmets, but fits well on traditional vented cycling helmets, too. For vented helmets, simply mount the anchors between vents for the perfect fit. Depending on the location of your vents, you may not have as many options for your visor’s placement and your facial coverage.
Q: Can you mount the visor on a helmet that already has a small visor?
A: Yes! We have observed that there are two kinds of visors on bike helmets: built-in and detachable. If your helmet’s visor is detachable, you can remove it and install as you normally would. If your helmet’s visor is built-in, it may prevent you from bringing the Bouclier visor down completely over your face, but you’ll still get additional sun protection.
Q: How do you mount the visor?
A: The visor uses the same 3M VHB tape that GoPro™ uses, so it’s an easy as peel-and-stick process. You’ll position the visor over your helmet symmetrically to determine where your anchors will go. Before placing the mounts, try pivoting the visor up and down to make sure there’s adequate space for your visor to move easily. Next, you’ll use our positioning sticker to hold the visor in place while you peel the tape off of one mount and push it down. Repeat for the other side.
Q: Can you switch your Bouclier visor between helmets?
A: Yes. The product contains two sets of helmet mounts. If you want to install on more than two helmets, you will just need to purchase additional mounts.
Q: Is this product intended for children?
A: This product is not intended for persons under 14 years of age.
Q: How do you clean the visor?
A: To clean your visor, use water and mild soap. Do not use solvents, alcohol, or harsh chemicals since they may damage the visor. For best results, clean with a microfiber cloth. Do not use dirty or abrasive cloths on your visor.
Q: Can I remove the mounts from my helmet?
A: Yes! To remove the old mounts, use a hairdryer or heat gun to soften the adhesive tape on each mount. Once it’s soft, you can pull the mounts off your helmet. Please discard the previously used mounts, and do not use them again.
* We worked with Intertek a NRTL (National Recognized Testing Laboratory). They adopted the following test standard -- “EN ISO 12312-1:2013 Eye and face protection , Sunglasses and related eyewear Part 1: Sunglasses for general use” -- to determine the UV absorption properties of the visor.